Customer information

About Picasso Hair Gallery

Picasso Hair Gallery is a luxury hair showroom specializing in premium raw hair, ready-made wigs, custom wigs, men’s hair solutions and custom-wig consultations.

We are a showroom and hair retailer. We are not a salon and do not provide medical treatment or medical advice. Our focus is exceptional hair, elegant presentation and personalized service for customers locally, nationally and internationally.

Hair origin & sourcing

Highest-Quality Vietnamese Raw Hair — 100% Raw Virgin Human Hair — Directly Sourced from Vietnam — No Middleman

We source the highest-quality Vietnamese raw hair directly from Vietnam, with no middleman. Our collection is selected for quality, beauty, versatility and long-term wear. Explore straight, wavy and other available textures, with lengths through 30 inches where indicated. Availability varies by texture, length and color. Product descriptions identify the selections in each collection.

Raw and virgin describe the hair before any selected professional color preparation. Hair ordered in a professionally prepared color has been colored or lightened for that selection; it is not unprocessed after coloring. Color preparation does not change our Vietnamese sourcing.

Women’s and men’s collections

Browse the existing women’s ready-made and custom selections, 200 women’s style presentations, 50 men’s style references, men’s wigs and toppers, and the eight-color collection. Appointments are available for custom pieces.

Contact / Customer assistance

For product questions, appointments, shipping inquiries or help using the website, contact Picasso Hair Gallery through our existing email:

picassohairgallery@yahoo.com

Please include the product or page you are asking about and your preferred way to be contacted.

Private consultations & appointments

Consultations may include style selection, measurements, texture, length, color, custom-wig planning, men’s hair solutions and medical/custom wigs for people experiencing hair loss associated with cancer treatment, alopecia or other circumstances.

Consultations focus on hair selection, appearance, fit and customization. Medical questions should be directed to an appropriate licensed healthcare professional.

For custom orders, review samples of the cap constructions and scalp-contact materials available for your selected design. Glueless options are available where offered for that design. If you have a scalp condition, sensitivity, or are receiving medical treatment, ask your doctor whether your selected cap materials and fit are appropriate for you.

Custom wigs & men’s toppers: turnaround, fitting & delivery

Please allow approximately 4–8 weeks for a custom wig or hair system to be completed and arrive at Picasso Hair Gallery for its in-person fitting. We confirm the written estimate during consultation before you commit to the order or pay a deposit. The timing depends on the approved measurements, materials, style, cap construction, color and customization. If a selected option requires a different timeline, the specific written estimate for your order will govern. Any UPS transit after the fitting is additional; shipping cost and service are agreed before payment.

1. Consultation & written order. Review your measurements and specifications, the estimated production start and completion dates, the final-fitting appointment, any time allowed for adjustments, and your pickup or delivery preference. Tell us about an event or travel deadline before ordering so we can confirm whether it can be met.
2. Custom production. The specialist makes or customizes your piece to the agreed specifications. Your written order identifies what is needed to start production and the expected completion window; it is not an open-ended waiting period.
3. In-person final fitting. Once the piece is ready, return to the appointment location confirmed in your order to inspect the fit and appearance. A Picasso Hair Gallery staff member will place the wig, check the fit and make minor cap or band adjustments in the consulting booth when needed. The wig is expected to arrive ready to wear; this is a fitting service, not salon styling. If a more substantial correction is needed, we document and arrange it before final acceptance. You are not asked to approve an unresolved issue.
4. Approval, then pickup or UPS shipment. After the fitting and your documented approval, take your piece with you or have us ship the approved piece to your confirmed address. You choose and pay for the available UPS service you want. We confirm the dispatch date and transit estimate in writing and provide tracking after shipment.

Please plan for an in-person final fitting before pickup or shipment of a custom piece. Discuss travel and delivery arrangements during consultation before committing to the order. A delivery service cannot replace the final fitting. Shipping costs, appointment arrangements and timing are agreed before payment.

If specifications change or a correction affects timing, we will discuss the revised schedule with you and document it. If we cannot meet an agreed shipment date, applicable notice, consent, cancellation and prompt-refund rights still apply. Paying for faster UPS service changes carrier transit time only.

$100 consultation fee

The $100 private consultation fee is nonrefundable once paid. If you proceed with a custom or medical wig purchase, we credit the $100 toward that wig. If you decide not to purchase a wig, Picasso Hair Gallery retains the consultation fee. Submitting an appointment request does not collect payment or confirm an appointment.

Privacy for cancer and alopecia clients

Cancer and alopecia consultations are held in an enclosed setting away from public view. Wig removal, measurements and fittings are not visible to other customers or showroom visitors.

Only your consultation specialist and anyone you choose to accompany you may be present. No photographs, video or audio recordings are made during your consultation without your express permission.

Your hair-loss concerns and consultation details are handled confidentially for arranging and providing your service. We do not share your consultation details or images for publicity or marketing without your express permission.

You may keep your wig or head covering on until you are ready. Tell your specialist if you need a pause, assistance or another arrangement to feel comfortable.

Appointment requests are subject to confirmation and availability. Submitting a request does not by itself guarantee a confirmed appointment.

Request an appointment

PICASSO HAIR GALLERY

CUSTOM WIG — FINAL SALE & CUSTOMER ACCEPTANCE POLICY

All custom wigs, medical wigs, cranial prostheses, men's hair systems, and other specially customized hair products are FINAL SALE, subject to the exceptions and customer rights described in this policy.

Each custom order is produced specifically for the individual customer based on the measurements, style, length, texture, density, color, and other specifications approved during the consultation and fitting process. This policy applies only to customized products. Bundles, crochet hair and unmodified ready-made wigs follow the separate Bundles & Standard Hair Products — Returns & Exchanges section.

BEFORE PRODUCTION & PAYMENT

The customer and Picasso Hair Gallery will document the approved specifications in the written order. The price, any deposit, payment schedule, cancellation terms, and expected completion or shipment timing will be disclosed before the customer commits to the order or makes a payment. The customer will have an opportunity to review this policy before ordering.

Requested changes to approved specifications must be reviewed and agreed in writing. Additional work, charges, or timing changes require customer approval before that work proceeds. A request to correct a failure to meet the agreed order is not treated as a paid change of preference.

BEFORE THE CUSTOMER LEAVES

The customer will have a reasonable opportunity to inspect and approve the completed custom wig or hair system, including its fit, style, color, length, texture, and agreed customization.

If an adjustment is needed at the fitting or final inspection, Picasso Hair Gallery will document the concern and arrange the necessary correction before final acceptance. The customer is not required to approve an unresolved issue as satisfactory.

If necessary, the wig or hair system may be returned to the authorized wig specialist for correction, adjustment, or completion. The customer will return for another fitting or pickup after the work has been completed. Picasso Hair Gallery remains the customer’s contact for coordinating the correction.

FINAL ACCEPTANCE

For in-person pickup, final acceptance occurs after the customer has had a reasonable opportunity to inspect the completed product, approves it, signs or electronically confirms a dated acceptance identifying the order, and accepts possession.

Any agreed outstanding adjustment must be recorded in writing, including the work to be completed and the agreed next step. Taking possession does not cancel that commitment. Leaving the showroom, receiving a delivery, opening packaging, or remaining silent does not by itself constitute the customer approval described in this policy.

AFTER FINAL ACCEPTANCE — FOR CHANGE OF MIND, PERSONAL PREFERENCE, OR A DIFFERENT DECISION:

NO REFUNDS.

NO RETURNS.

NO CASH REFUNDS.

NO MONEY-BACK GUARANTEE.

Because custom wigs and hair systems are individually fitted and customized, they cannot be returned or exchanged merely because the customer changes their mind or later prefers a different approved style, color, length, texture, or customization. No voluntary satisfaction or money-back guarantee is offered for a change of mind. This restriction does not cancel any guarantee or warranty supplied with your purchase, documented correction commitments, or remedies required by law. See our separate hair longevity and care information.

DEFECTS, INCORRECT PRODUCTS & REQUIRED REMEDIES

Final-sale status and customer acceptance do not eliminate applicable express or implied warranties, rights concerning defects not reasonably discoverable during inspection, failure to provide the product ordered, non-delivery, or any other rights or remedies that cannot legally be waived. This policy is not an “as is” sale or a blanket waiver of warranty rights.

Picasso Hair Gallery will review a reported problem under the terms supplied with your purchase and provide any remedy required by an applicable guarantee, warranty, or law. A refund, repair, replacement, or other remedy will not be refused solely because the order was custom made or previously accepted when the law requires that remedy. A store credit will not replace a legally required refund.

CARE, ALTERATIONS & LATER PREFERENCE CHANGES

Follow the care instructions supplied with the product. Ordinary wear and damage caused by improper care, excessive heat, chemical processing, misuse, or customer or third-party alterations do not by themselves establish that the product was defective when supplied. Any assessment will consider the cause of the problem; third-party work does not automatically eliminate rights for an unrelated defect. Actual hair lifespan depends on the factors explained in our hair longevity and care information. Any guarantee or warranty already supplied with your purchase remains governed by its original terms; wear alone does not automatically defeat a valid claim.

Later styling, maintenance, or changes requested solely because preferences have changed may be offered as separately priced work, subject to customer approval. This does not change Picasso Hair Gallery’s obligations to complete documented adjustments or provide legally required remedies.

SHIPPED CUSTOM ORDERS

Custom wigs, medical wigs, men’s toppers, toupees and hair systems require an in-person final fitting and documented customer approval before pickup or shipment. The written order will confirm the fitting location, expected turnaround, delivery preference and shipping charges before payment. After approval, the customer may collect the completed piece or choose and pay for an available UPS service. Final acceptance of a shipped piece combines the approval recorded at the fitting with receipt of that approved piece; delivery alone is not approval. Damage in transit, an incorrect item, documented corrections, valid guarantee claims and mandatory customer rights remain protected. See the custom-order timeline.

Where applicable to an online, mail, or telephone order, a shipping delay will be handled with the required notice, opportunity to consent to the delay or cancel, and any required prompt refund. Custom production time must be reflected in the agreed shipment timing; final-sale status does not override those requirements.

REPORTING A CONCERN

Please contact Picasso Hair Gallery promptly after discovering a problem. Include your name, order number if available, and a description of the concern. Product photographs may help. Please contact us before sending an item so that inspection and return arrangements can be coordinated; this request does not eliminate any legally available remedy.

picassohairgallery@yahoo.com

Keep your order documents, acceptance record, and any written adjustment commitments. Reporting a concern or requesting inspection does not guarantee a voluntary refund, and this policy does not shorten any legally applicable notice period or deadline for a claim.

CUSTOMER ACKNOWLEDGMENT

By approving and accepting the completed custom wig or hair system, the customer confirms that they have had an opportunity to inspect the product and accepted its fit, style, color, length, texture, and approved customization, subject to any written adjustments documented by Picasso Hair Gallery and all applicable rights that cannot legally be waived.

The customer’s dated acceptance record will identify the order and any outstanding adjustment. A copy will be provided to the customer. This acknowledgment does not release Picasso Hair Gallery from providing the agreed product, completing documented corrections, or honoring applicable warranty and consumer rights.

CUSTOMER APPROVAL = FINAL ACCEPTANCE

Subject to documented adjustments and all applicable rights that cannot legally be waived.

Picasso Hair Gallery

Custom Made • Personally Fitted • Final Sale

ORDER PLANNING & PAYMENT

Custom orders may require a deposit before production. Exact deposit requirements, any cancellation charges, and payment instructions will be disclosed and agreed before payment. This policy does not impose a blanket forfeiture of deposits or override any legally required refund.

Online payment processing is not currently active.

Professional color preparation

Picasso Hair Gallery uses genuine Wella Professionals® hair-color products in the professional preparation of selected finished hair colors.

Our 13 colors are Natural Black, Chocolate Brown, Honey Golden Blonde, Champagne Blonde, Silver Gray, Pearl White, Burgundy Wine, Copper Auburn, New Blue, Super Petrol, Ultra Purple, High Magenta and Uber Gold.

Wella Professionals® is a third-party brand. Its name identifies products used during professional color preparation and does not imply sponsorship, endorsement or affiliation.

Customers who prefer another coloring system may arrange independent coloring after delivery, where appropriate. Additional chemical processing may affect the hair’s condition and lifespan.

Monitors, mobile devices, lighting and photography differ. Actual hair color may vary slightly from its appearance on a screen.

Hair longevity & proper care

Hair can last 3–5 years with proper care.

Picasso Hair Gallery hair can last 3–5 years with proper care. Actual longevity varies with installation, maintenance, daily care, coloring and other chemical processing, heat use, frequency of wear, and normal wear and tear.

The 3–5-year range is an estimate of potential hair lifespan, not a fixed-term guarantee or a promise that every product will last that long. Hair condition and useful life vary by product and care routine. Wig caps, bases, attachments and construction may need maintenance or replacement on a different schedule from the hair itself.

What affects longevity

Gentle installation and removal, regular cleaning and conditioning, complete drying, careful storage and protection while sleeping help maintain the hair. Frequent wear, normal friction, repeated coloring or bleaching, excessive heat and improper handling can shorten its useful life. Follow the care instructions supplied with your particular product.

What proper care means

• Detangle gently: Use your fingers or a wide-tooth comb, starting at the ends and working upward while supporting the weft or base. Avoid pulling or tearing the hair.
• Wash gently: Use lukewarm water and an appropriate sulfate-free shampoo. Work downward without rubbing, twisting, or bunching the hair.
• Condition: Apply an appropriate moisturizing conditioner from the mid-lengths through the ends, rinse thoroughly, and follow the product-specific instructions for the roots, cap, base, and attachments.
• Dry completely: Blot gently and allow the hair to air dry. Avoid rough brushing or sleeping on wet hair. Make sure the hair and base are fully dry before storage.
• Limit heat damage: Use heat protection and low-to-medium styling heat suitable for the product. Avoid excessive or repeated high heat.
• Protect during sleep: Use a satin bonnet or pillowcase and loosely secure longer hair without excessive tension. Follow the instructions for whether your particular wig or system should be removed before sleeping.
• Install and remove carefully: Use methods suitable for the product, avoid excessive tension, and follow the supplied instructions for attachment and removal.
• Store properly: Keep clean, fully dried hair protected from tangling, excess moisture, and unnecessary heat. Store wigs and hair systems in a way that supports their shape.
• Handle chemical processing carefully: Additional bleaching, coloring, relaxing, or other chemical processing can damage hair. Follow the product-specific instructions and consult a qualified professional about suitability.

Existing guarantees, warranties & product concerns

This longevity guidance does not replace or reduce any guarantee, warranty, documented adjustment commitment, or customer rights that apply to your purchase. Any guarantee or warranty already provided remains governed by its original terms.

Contact picassohairgallery@yahoo.com with your order details, when the problem began, and how the hair has been maintained. Keep the hair and relevant purchase records available for assessment. Product photographs may help; do not include medical records or payment-card information.

Please contact us before sending an item so that inspection and shipping arrangements can be coordinated. Concerns are reviewed under the terms supplied with your purchase and applicable law.

For return and exchange terms, use the policy for your product category: bundles and standard hair products or custom wigs and hair systems.

UPS shipping & worldwide delivery

Picasso Hair Gallery plans to use UPS® exclusively for domestic and international delivery. Available services depend on the destination, package characteristics and carrier availability.

Standard, expedited and next-day/express services may be available. Overnight or next-day delivery is not available for every destination. Carrier service conditions and cutoff times apply.

Delivery estimates begin after your order is completed, prepared and released to UPS. Preparation and customization time are separate from carrier transit time. Weather, holidays, customs processing and carrier disruptions may affect delivery. These estimates do not waive any legally required notice, cancellation, or refund rights. Applicable shipment-delay rights are explained in the custom-order policy.

Shipping charges

Customers choose from the UPS services available for their destination and pay the quoted charge for the service they select. Live UPS rates are not connected. We will confirm the available service, shipping charge, and any known additional delivery charges in writing before payment. No faster or more expensive service will be added without your approval.

UPS® is a third-party carrier. References do not imply sponsorship or endorsement. UPS service information.

Delivery addresses

Confirm the recipient’s name, street address, apartment or suite, city, state/province/region, postal code, country and contact information before shipment. Additional costs caused by incorrect or incomplete customer-provided information may be the customer’s responsibility where permitted by law.

Order processing

Ready-to-ship merchandise may require processing before UPS pickup. Custom wigs, medical wigs, men’s toppers, toupees and hair systems are made or customized to the approved order. Their production and fitting time is separate from UPS transit time. See the consultation, turnaround and final-fitting process. Selecting expedited shipping does not speed up production or remove the fitting requirement.

Damaged shipments

Inspect delivered packages promptly. If merchandise appears damaged, retain the product, packaging and shipping materials and contact Picasso Hair Gallery with photographs and relevant order information. A carrier investigation may be required. Contact Picasso Hair Gallery for assistance; a carrier investigation does not eliminate any remedy required by law.

International orders

We welcome international customers. Delivery availability depends on the destination and applicable carrier and destination-country requirements.

International shipments may be subject to customs duties, import taxes, brokerage charges, inspections and local government fees. Unless expressly included in the confirmed order terms, these charges are not included in product pricing and may be the customer’s responsibility. Any applicable responsibility will be explained before payment.

Customs processing and destination-country regulations may affect delivery times. UPS customs information.

Bundles & Standard Hair Products — Returns & Exchanges

This section applies to bundles, crochet hair, unmodified ready-made wigs and other standard merchandise. It is separate from the Custom Wig — Final Sale & Customer Acceptance Policy. The custom-product final-sale rule does not automatically apply to standard merchandise.

Return & exchange terms before purchase

Picasso Hair Gallery is finalizing the complete return and exchange terms for standard merchandise. Those terms will be provided before you commit to an order or pay, and before live online payment processing is activated.

The written terms will identify the return or exchange window, eligibility for unused and unaltered products, treatment of opened bundles and installed or worn hair, any refund or exchange options, and responsibility for return shipping. No standard-product return window or blanket final-sale rule is established by the custom-product policy.

Incorrect items, defects & shipping damage

Inspect your order promptly. Keep the product, packaging, shipping materials and order information, and contact Picasso Hair Gallery with a description of the issue and photographs when available. Contact us before sending an item so inspection and return arrangements can be coordinated. Applicable warranty and consumer rights remain unaffected.

For the terms applicable to a particular standard product, contact picassohairgallery@yahoo.com before purchase.

Order changes & cancellations

Contact Picasso Hair Gallery promptly to request a change. Changes or cancellations for custom, colored, altered or made-to-order merchandise may become limited after preparation or production begins. Order-change, cancellation and deposit terms will be disclosed and agreed before the customer commits to the order or pays. These terms cannot override legally required cancellation rights or refunds, including applicable rights for delayed or unfulfilled shipments.

Privacy policy — current website

Picasso Hair Gallery respects customer privacy. This notice describes browsing, saved bag selections, appointment requests, mailing-list signups, rewards enrollment and giveaway entries. Payment terms will be updated before online card payments are activated.

Consultation privacy

Our consultation privacy commitment covers wig removal, measurements, fittings, personal discussions and permission for any photographs or recordings. Read the consultation privacy commitment.

Information you choose to provide

The appointment form asks for your name, telephone number, email, preferred contact method, requested date and time, and optional style details or notes. It prepares an email in your email application. You must send that email to complete the request; preparing it alone does not confirm an appointment or make a payment. Please use your device’s local time when requesting a time; the prepared email identifies that time zone.

Please do not include medical records, insurance identification numbers, banking details or card information in appointment requests or general inquiries.

Unpaid order requests

When you submit an unpaid order request, we save your name, email, phone number, delivery address, selected products and quantities, delivery preference, promotional choice, submission time and request status. We use this information to review the request and contact you about inventory, UPS shipping, applicable tax, the final amount and next steps. The website does not collect payment information or process a purchase. Please do not enter card, banking or medical information in an order request. Contact us to ask about correction or deletion, subject to applicable recordkeeping requirements.

Mailing list, rewards & giveaway information

The signup forms save your email, optional first name, the consent or rules version you accepted and the time of your submission. Rewards enrollment and giveaway entry are separate from marketing consent. We use these records to manage the mailing list, administer rewards, prevent duplicate giveaway entries and contact a selected winner. We do not sell these records.

Signup forms use short-lived security records to limit automated requests. They do not store a readable network address in the signup database. Security records are removed as they expire during subsequent signup activity. Hosting providers may separately process request information needed to operate and protect the site.

Unsubscribe from marketing at any time using the unsubscribe form or by emailing us. Unsubscribing does not cancel rewards, giveaway entries or necessary order communications. We retain the minimum suppression record needed to honor an opt-out and applicable records needed to administer a membership or promotion. Contact us to request access, correction or deletion, subject to records we must retain under applicable law.

How information is used

Information you submit is used to respond to requests, arrange consultations, provide customer service and operate the customer experience. We do not sell the personal information submitted through these inquiries. Future ordering functions may use information to process transactions and arrange delivery when those services are activated.

Website and third-party services

Website hosting and email providers process information needed to deliver their services. The current site does not collect payment details. Adding to your shopping bag does not submit an order. Your bag lets you save selections and review estimated merchandise totals. Ordering, checkout and payments are not available yet; saving selections does not submit an order or reserve inventory.

Choosing a translated view opens a third-party translation service. Your selected language, page and any shopping-bag selections may be included in that view’s link. Third-party translation and email services operate under their own privacy terms.

Privacy questions

Contact picassohairgallery@yahoo.com with questions or requests concerning information you have sent. Any rights available under applicable law remain unaffected.

Bundle deals & promotional discounts

The Picasso Bundle Deal

Bundle Savings are based on the number of qualifying raw virgin hair bundles, not the order’s dollar amount. The highest qualifying rate applies to the entire qualifying bundle subtotal, without changing regular listed prices. Mix qualifying lengths and textures.

Custom wigs, medical wigs, cranial prostheses, men’s hair systems, services, appointments and other non-bundle merchandise are excluded. Taxes and UPS shipping charges are calculated separately and are not discounted.

Promotional discount policy — no stacking

Only one promotional offer may be used per qualifying purchase. Choose either the Picasso Bundle Deal OR Bundle Sunday benefits — never both.

Picasso Bundle Deal savings cannot be combined or stacked with Bundle Sunday benefits, coupons, promotional codes, percentage-off offers, reward redemptions, bonus points, credits, or any other promotional discount or incentive on the same qualifying merchandise. If the Picasso Bundle Deal applies, that merchandise will not also receive Sunday bonus points, discounts, credits or other promotional benefits. If Bundle Sunday benefits apply, the Picasso Bundle Deal discount will not also apply.

No stacking. One promotional offer per qualifying purchase.

Bundle Sunday is a separate offer for eligible rewards members under the Sunday rewards terms. The shopping bag previews one eligible offer at a time. Browsing alone does not place an order or earn points. Ordering and checkout are not available yet. Offer eligibility and the final total will be confirmed before payment when ordering opens.

Terms & conditions — website use

Picasso Hair Gallery makes reasonable efforts to present products accurately. Availability, photographs, descriptions and pricing may be updated. Hair is a natural material, and individual pieces may have reasonable variations. Custom products follow the customer’s approved specifications.

Screen settings, lighting and photography can cause differences in displayed colors. Nothing on this website is medical advice.

Shopping bag & payments

You may browse products, choose available options, review prices and add merchandise to your shopping bag. A shopping bag does not place an order or authorize a payment. Your bag is for browsing and estimates only. Ordering, checkout, purchases, deposits and online payments are not available yet. Adding an item to your bag does not reserve inventory. Tax, shipping, approved color charges and any eligible discount must be confirmed in the final total before payment when purchasing becomes available.

No installment or financing service is offered as active through this website. Full online ordering will become available once secure payment and shipping services are activated.

Language access

Available language options use automated translation for convenience. Prices remain in U.S. dollars and do not change just because you select another language.

If a machine translation materially differs from the original business terms, policies, prices or product specifications, the original website information governs to the extent permitted by applicable law. Please contact us if any translation is unclear.

Future terms of sale

The Custom Wig — Final Sale & Customer Acceptance Policy applies to the custom products it identifies. Remaining online terms of sale, including returns for other merchandise, cancellations, custom-order deposits and shipping arrangements, will be provided before live payment processing begins. Nothing here limits consumer rights that cannot lawfully be excluded.

Accessibility & customer assistance

Picasso Hair Gallery is committed to providing access to information about its products and services. If you need help using the website, requesting an appointment or obtaining product information, email picassohairgallery@yahoo.com.

Please tell us which page or feature you need help with and the format or assistance that would work best for you.