Customer information

About Picasso Hair Gallery

Picasso Hair Gallery is an online hair gallery and retailer featuring raw hair, ready-made wigs, women’s and men’s custom wigs, medical wigs, toupees and hair systems.

We are a hair retailer and do not provide medical treatment or medical advice. Custom designs are selected online using measurements taken by a qualified wig professional.

Hair origin & sourcing

Highest-Quality Vietnamese Raw Hair — 100% Raw Virgin Human Hair — Directly Sourced from Vietnam — No Middleman

We source the highest-quality Vietnamese raw hair directly from Vietnam, with no middleman. Our collection is selected for quality, beauty, versatility and long-term wear. Explore straight, wavy and other available textures, with lengths through 30 inches where indicated. Availability varies by texture, length and color. Product descriptions identify the selections in each collection.

Raw and virgin describe the hair before any selected professional color preparation. Hair ordered in a professionally prepared color has been colored or lightened for that selection; it is not unprocessed after coloring. Color preparation does not change our Vietnamese sourcing.

Women’s and men’s collections

Browse women’s ready-made and custom selections, 200 women’s style presentations, 50 men’s style references, men’s wigs and toppers, and the 13-color collection. Custom selections and measurements are submitted online.

Contact / Customer assistance

For product questions, shipping inquiries or help using the website, contact Picasso Hair Gallery at:

picassohairgallery@yahoo.com

Please include the product or page you are asking about and your preferred way to be contacted.

Online custom orders & measurements

Custom wigs for women and men, medical wigs, cranial prostheses, toupees, and hair systems are designed online using measurements taken by a qualified wig professional. The final confirmation adds the specifications to the shopping bag for review; it does not place an order or charge the customer.

Have a qualified wig professional take the measurements for the type of piece you select. Choose the custom type, style, color, and available options online, enter the professional measurements and unit, then review every measurement and selection twice. The final confirmation is the third step and adds the completed specifications to your bag for review before payment.

Custom pieces are made to the type, style, color, options, and measurements submitted. Use one unit for all measurements and make sure the selected design and values match the professional measurement record.

1. Choose and measure. Select the custom wig, medical wig, toupee, or hair system and have its measurements taken by a qualified wig professional.
2. Enter and verify twice. Enter all requested measurements and selections, then complete both review confirmations.
3. Final confirmation and delivery. Submit the third confirmation to place the custom specifications in your bag. Review the written quote, production estimate, shipping service, and shipping charges before payment. Production is estimated at approximately 4–8 weeks; UPS transit time is additional.

For cap materials or scalp-contact options, review the selections available for the design. If you have a scalp condition, sensitivity, or are receiving medical treatment, ask your doctor whether the materials and fit are appropriate for you.

PICASSO HAIR GALLERY

CUSTOM ORDER SPECIFICATIONS, PICKUP OR DELIVERY & FINAL SALE

All custom wigs, medical wigs, cranial prostheses, men's hair systems, and other specially customized hair products are FINAL SALE, subject to the exceptions and customer rights described in this policy.

Each custom order is produced specifically for the individual customer based on the professionally obtained measurements and the type, style, length, texture, density, color, and other specifications submitted in the online order. This policy applies only to customized products. Bundles, crochet hair and unmodified ready-made wigs follow the separate Bundles & Standard Hair Products — Returns & Exchanges section.

Insurance & reimbursement

For any custom product, including women’s and men’s wigs, medical wigs, cranial prostheses, toupees and hair systems, Picasso Hair Gallery does not bill insurers, verify benefits, request prior authorization, submit or appeal claims, or promise coverage or reimbursement. Customers must contact their insurer directly to determine coverage and complete any authorization or claim process. Insurance decisions are made by the insurer and do not change the written payment terms agreed with Picasso Hair Gallery.

BEFORE PRODUCTION & PAYMENT

The written order will document the type, professionally obtained measurements, style, length, texture, density, color, and other specifications submitted online. The price, any deposit, payment schedule, cancellation terms, and expected completion or shipment timing will be disclosed before the customer commits to the order or makes a payment. The customer can review this policy before final submission and payment. All measurements must be taken by a qualified wig professional.

Requested changes to submitted specifications must be reviewed and agreed in writing. Additional work, charges, or timing changes require customer approval before that work proceeds. A request to correct a failure to meet the agreed order is not treated as a paid change of preference.

BEFORE THE CUSTOM ORDER IS SUBMITTED

Before final submission, the customer reviews the selected custom piece type, measurements, style, color, length, texture, and options twice. The completed specifications are added to the shopping bag for review before payment.

If a delivered item appears different from the written order, contact Picasso Hair Gallery so the reported concern can be reviewed under the written order, any applicable warranty, and customer rights.

Any agreed correction or other next step will be documented with the customer. Applicable warranties and legal remedies remain in effect.

CUSTOM ORDER REVIEW & SUBMISSION

For an online order, submitting the final confirmation places the specifications in the bag; it does not place an order or charge the customer. Final order details, price, production estimate, and any delivery charges are reviewed before payment. Once ready, choose pickup or delivery for your product.

Any agreed correction or outstanding work will be recorded in writing, including the next step. Applicable warranty and customer rights are not affected.

AFTER FINAL ACCEPTANCE — FOR CHANGE OF MIND, PERSONAL PREFERENCE, OR A DIFFERENT DECISION:

NO REFUNDS.

NO RETURNS.

NO CASH REFUNDS.

NO MONEY-BACK GUARANTEE.

Because custom wigs and hair systems are made to customer-selected specifications, they cannot be returned or exchanged merely because the customer changes their mind or later prefers a different approved style, color, length, texture, or customization. No voluntary satisfaction or money-back guarantee is offered for a change of mind. This restriction does not cancel any guarantee or warranty supplied with your purchase, documented correction commitments, or remedies required by law. See our separate hair longevity and care information.

DEFECTS, INCORRECT PRODUCTS & REQUIRED REMEDIES

Final-sale status and customer acceptance do not eliminate applicable express or implied warranties, rights concerning defects not reasonably discoverable during inspection, failure to provide the product ordered, non-delivery, or any other rights or remedies that cannot legally be waived. This policy is not an “as is” sale or a blanket waiver of warranty rights.

Picasso Hair Gallery will review a reported problem under the terms supplied with your purchase and provide any remedy required by an applicable guarantee, warranty, or law. A refund, repair, replacement, or other remedy will not be refused solely because the order was custom made or previously accepted when the law requires that remedy. A store credit will not replace a legally required refund.

CARE, ALTERATIONS & LATER PREFERENCE CHANGES

Follow the care instructions supplied with the product. Ordinary wear and damage caused by improper care, excessive heat, chemical processing, misuse, or customer or third-party alterations do not by themselves establish that the product was defective when supplied. Any assessment will consider the cause of the problem; third-party work does not automatically eliminate rights for an unrelated defect. Actual hair lifespan depends on the factors explained in our hair longevity and care information. Any guarantee or warranty already supplied with your purchase remains governed by its original terms; wear alone does not automatically defeat a valid claim.

Later styling, maintenance, or changes requested solely because preferences have changed may be offered as separately priced work, subject to customer approval. This does not change Picasso Hair Gallery’s obligations to complete documented adjustments or provide legally required remedies.

CUSTOM PRODUCT PICKUP OR SHIPMENT

Custom wigs, medical wigs, cranial prostheses, men’s hair systems, toupees, and other custom products are ordered online with measurements taken by a qualified wig professional and selected options. When ready, your product can be picked up at Picasso Hair Gallery or shipped by an available UPS service. The written order will confirm the expected turnaround and any shipping charges before payment. The item is made to the specifications in that written order. Applicable warranty, delivery, and customer rights remain protected. See the custom-order process.

Where applicable to an online, mail, or telephone order, a shipping delay will be handled with the required notice, opportunity to consent to the delay or cancel, and any required prompt refund. Custom production time must be reflected in the agreed shipment timing; final-sale status does not override those requirements.

REPORTING A CONCERN

Please contact Picasso Hair Gallery promptly after discovering a problem. Include your name, order number if available, and a description of the concern. Product photographs may help. Contact us before sending an item so inspection and return arrangements can be coordinated; this request does not eliminate any legally available remedy.

picassohairgallery@yahoo.com

Keep your order documents, acceptance record, and any written adjustment commitments. Reporting a concern or requesting inspection does not guarantee a voluntary refund, and this policy does not shorten any legally applicable notice period or deadline for a claim.

CUSTOMER ACKNOWLEDGMENT

Before submitting a custom order, the customer reviews the selected piece type, style, color, length, texture, options, and professional measurements twice. The third confirmation adds the custom specifications to the gallery bag for review before payment.

The written order will identify the submitted specifications, price, estimated timing, shipping details, and any agreed terms before payment. Applicable warranty and customer rights remain in effect.

FINAL CONFIRMATION = CUSTOM SPECIFICATIONS SUBMITTED

Subject to documented adjustments and all applicable rights that cannot legally be waived.

Picasso Hair Gallery

Custom Made • Online Order • Final Sale

ORDER PLANNING & PAYMENT

Custom orders may require a deposit before production. Exact deposit requirements, any cancellation charges, and payment instructions will be disclosed and agreed before payment. This policy does not impose a blanket forfeiture of deposits or override any legally required refund.

Professional color preparation

Picasso Hair Gallery uses genuine Wella Professionals® hair-color products in the professional preparation of selected finished hair colors.

Our 13 colors are Natural Black, Chocolate Brown, Honey Golden Blonde, Champagne Blonde, Silver Gray, Pearl White, Burgundy Wine, Copper Auburn, New Blue, Super Petrol, Ultra Purple, High Magenta and Uber Gold.

Wella Professionals® is a third-party brand. Its name identifies products used during professional color preparation and does not imply sponsorship, endorsement or affiliation.

Customers who prefer another coloring system may arrange independent coloring after delivery, where appropriate. Additional chemical processing may affect the hair’s condition and lifespan.

Monitors, mobile devices, lighting and photography differ. Actual hair color may vary slightly from its appearance on a screen.

Hair longevity & proper care

Hair can last 3–5 years with proper care.

Picasso Hair Gallery hair can last 3–5 years with proper care. Actual longevity varies with installation, maintenance, daily care, coloring and other chemical processing, heat use, frequency of wear, and normal wear and tear.

The 3–5-year range is an estimate of potential hair lifespan, not a fixed-term guarantee or a promise that every product will last that long. Hair condition and useful life vary by product and care routine. Wig caps, bases, attachments and construction may need maintenance or replacement on a different schedule from the hair itself.

What affects longevity

Gentle installation and removal, regular cleaning and conditioning, complete drying, careful storage and protection while sleeping help maintain the hair. Frequent wear, normal friction, repeated coloring or bleaching, excessive heat and improper handling can shorten its useful life. Follow the care instructions supplied with your particular product.

What proper care means

• Detangle gently: Use your fingers or a wide-tooth comb, starting at the ends and working upward while supporting the weft or base. Avoid pulling or tearing the hair.
• Wash gently: Use lukewarm water and an appropriate sulfate-free shampoo. Work downward without rubbing, twisting, or bunching the hair.
• Condition: Apply an appropriate moisturizing conditioner from the mid-lengths through the ends, rinse thoroughly, and follow the product-specific instructions for the roots, cap, base, and attachments.
• Dry completely: Blot gently and allow the hair to air dry. Avoid rough brushing or sleeping on wet hair. Make sure the hair and base are fully dry before storage.
• Limit heat damage: Use heat protection and low-to-medium styling heat suitable for the product. Avoid excessive or repeated high heat.
• Protect during sleep: Use a satin bonnet or pillowcase and loosely secure longer hair without excessive tension. Follow the instructions for whether your particular wig or system should be removed before sleeping.
• Install and remove carefully: Use methods suitable for the product, avoid excessive tension, and follow the supplied instructions for attachment and removal.
• Store properly: Keep clean, fully dried hair protected from tangling, excess moisture, and unnecessary heat. Store wigs and hair systems in a way that supports their shape.
• Handle chemical processing carefully: Additional bleaching, coloring, relaxing, or other chemical processing can damage hair. Follow the product-specific instructions and consult a qualified professional about suitability.

Existing guarantees, warranties & product concerns

This longevity guidance does not replace or reduce any guarantee, warranty, documented adjustment commitment, or customer rights that apply to your purchase. Any guarantee or warranty already provided remains governed by its original terms.

Contact picassohairgallery@yahoo.com with your order details, when the problem began, and how the hair has been maintained. Keep the hair and relevant purchase records available for assessment. Product photographs may help; do not include medical records or payment-card information.

Please contact us before sending an item so that inspection and shipping arrangements can be coordinated. Concerns are reviewed under the terms supplied with your purchase and applicable law.

For return and exchange terms, use the policy for your product category: bundles and standard hair products or custom wigs and hair systems.

UPS shipping & worldwide delivery

Picasso Hair Gallery plans to use UPS® exclusively for domestic and international delivery. Available services depend on the destination, package characteristics and carrier availability.

Standard, expedited and next-day/express services may be available. Overnight or next-day delivery is not available for every destination. Carrier service conditions and cutoff times apply.

Delivery estimates begin after your order is completed, prepared and released to UPS. Preparation and customization time are separate from carrier transit time. Weather, holidays, customs processing and carrier disruptions may affect delivery. These estimates do not waive any legally required notice, cancellation, or refund rights. Applicable shipment-delay rights are explained in the custom-order policy.

Shipping charges

Customers choose from the UPS services available for their destination and pay the quoted charge for the service they select. Live UPS rates are not connected. We will confirm the available service, shipping charge, and any known additional delivery charges in writing before payment. No faster or more expensive service will be added without your approval.

UPS® is a third-party carrier. References do not imply sponsorship or endorsement. UPS service information.

Delivery addresses

Confirm the recipient’s name, street address, apartment or suite, city, state/province/region, postal code, country and contact information before shipment. Additional costs caused by incorrect or incomplete customer-provided information may be the customer’s responsibility where permitted by law.

Order processing

Ready-to-ship merchandise may require processing before UPS pickup. Custom wigs, medical wigs, men’s toppers, toupees and hair systems are made or customized to the approved order. Their production time is separate from UPS transit time. See the online custom-order process. Selecting expedited shipping does not speed up production.

Damaged shipments

Inspect delivered packages promptly. If merchandise appears damaged, retain the product, packaging and shipping materials and contact Picasso Hair Gallery with photographs and relevant order information. A carrier investigation may be required. Contact Picasso Hair Gallery for assistance; a carrier investigation does not eliminate any remedy required by law.

International orders

We welcome international customers. Delivery availability depends on the destination and applicable carrier and destination-country requirements.

International shipments may be subject to customs duties, import taxes, brokerage charges, inspections and local government fees. Unless expressly included in the confirmed order terms, these charges are not included in product pricing and may be the customer’s responsibility. Any applicable responsibility will be explained before payment.

Customs processing and destination-country regulations may affect delivery times. UPS customs information.

Bundles & Standard Hair Products — Returns & Exchanges

This section applies to bundles, crochet hair, unmodified ready-made wigs and other standard merchandise. It is separate from the Custom Wig — Final Sale & Customer Acceptance Policy. The custom-product final-sale rule does not automatically apply to standard merchandise.

Return & exchange terms before purchase

The return or exchange terms that apply to each standard product will be provided in writing before an order is accepted or payment is collected.

The written terms will identify the return or exchange window, eligibility for unused and unaltered products, treatment of opened bundles and installed or worn hair, any refund or exchange options, and responsibility for return shipping. No standard-product return window or blanket final-sale rule is established by the custom-product policy.

Incorrect items, defects & shipping damage

Inspect your order promptly. Keep the product, packaging, shipping materials and order information, and contact Picasso Hair Gallery with a description of the issue and photographs when available. Contact us before sending an item so inspection and return arrangements can be coordinated. Applicable warranty and consumer rights remain unaffected.

For the terms applicable to a particular standard product, contact picassohairgallery@yahoo.com before purchase.

Order changes & cancellations

Contact Picasso Hair Gallery promptly to request a change. Changes or cancellations for custom, colored, altered or made-to-order merchandise may become limited after preparation or production begins. Order-change, cancellation and deposit terms will be disclosed and agreed before the customer commits to the order or pays. These terms cannot override legally required cancellation rights or refunds, including applicable rights for delayed or unfulfilled shipments.

Privacy policy — current website

Picasso Hair Gallery respects customer privacy. This notice describes browsing, saved bag selections, custom order selections, mailing-list signups, rewards enrollment and giveaway entries. Payment terms are provided with the final order details.

Information you choose to provide

Your selected style, color, piece type, quantity, measurement values, and unit are saved in the gallery bag in your browser for review. They are not submitted to Picasso Hair Gallery simply by adding them to the bag.

Please do not include medical records, insurance identification numbers, banking details or card information in general inquiries.

Order review

Your gallery bag keeps selected products, options, measurements and quantities together in your browser for review. Adding an item does not send an order, reserve inventory, or collect payment. Online checkout is not currently active.

Mailing list, rewards & giveaway information

The signup forms save your email, optional first name, the consent or rules version you accepted and the time of your submission. Rewards enrollment and giveaway entry are separate from marketing consent. We use these records to manage the mailing list, administer rewards, prevent duplicate giveaway entries and contact a selected winner. We do not sell these records.

Signup forms use short-lived security records to limit automated requests. They do not store a readable network address in the signup database. Security records are removed as they expire during subsequent signup activity. Hosting providers may separately process request information needed to operate and protect the site.

Unsubscribe from marketing at any time using the unsubscribe form or by emailing us. Unsubscribing does not cancel rewards, giveaway entries or necessary order communications. We retain the minimum suppression record needed to honor an opt-out and applicable records needed to administer a membership or promotion. Contact us to request access, correction or deletion, subject to records we must retain under applicable law.

How information is used

Information you submit is used to respond to requests, provide customer service and operate the customer experience. We do not sell the personal information submitted through these inquiries. Future ordering functions may use information to process transactions and arrange delivery when those services are activated.

Website and third-party services

Website hosting and email providers process information needed to deliver their services. The gallery bag stores product selections in your browser and displays merchandise totals. Adding an item does not place an order or reserve inventory.

Choosing a translated view opens a third-party translation service. Your selected language, page and any shopping-bag selections may be included in that view’s link. Third-party translation and email services operate under their own privacy terms.

Privacy questions

Contact picassohairgallery@yahoo.com with questions or requests concerning information you have sent. Any rights available under applicable law remain unaffected.

Bundle deals & promotional discounts

The Picasso Bundle Deal

Bundle Savings are based on the number of qualifying raw virgin hair bundles, not the order’s dollar amount. The highest qualifying rate applies to the entire qualifying bundle subtotal, without changing regular listed prices. Mix qualifying lengths and textures.

Custom wigs, medical wigs, cranial prostheses, men’s hair systems, services and other non-bundle merchandise are excluded. Taxes and UPS shipping charges are calculated separately and are not discounted.

Promotional discount policy — no stacking

Only one promotional offer may be used per qualifying purchase. Choose either the Picasso Bundle Deal OR Bundle Sunday benefits — never both.

Picasso Bundle Deal savings cannot be combined or stacked with Bundle Sunday benefits, coupons, promotional codes, percentage-off offers, reward redemptions, bonus points, credits, or any other promotional discount or incentive on the same qualifying merchandise. If the Picasso Bundle Deal applies, that merchandise will not also receive Sunday bonus points, discounts, credits or other promotional benefits. If Bundle Sunday benefits apply, the Picasso Bundle Deal discount will not also apply.

No stacking. One promotional offer per qualifying purchase.

Bundle Sunday is a separate offer for eligible rewards members under the Sunday rewards terms. The shopping bag previews one eligible offer at a time. Points are recorded after an eligible completed purchase and order verification. Offer eligibility and the final total are confirmed during checkout.

Terms & conditions — website use

Picasso Hair Gallery makes reasonable efforts to present products accurately. Availability, photographs, descriptions and pricing may be updated. Hair is a natural material, and individual pieces may have reasonable variations. Custom products follow the customer’s submitted specifications.

Screen settings, lighting and photography can cause differences in displayed colors. Nothing on this website is medical advice.

Shopping bag & payments

The shopping bag saves product selections and custom specifications in your browser for your review. It does not send an order to Picasso Hair Gallery, reserve inventory, or collect payment. Online checkout and payment are not currently active on this website, so adding items to the bag does not complete a purchase. Before any order is accepted, Picasso Hair Gallery will provide the applicable written order details, including final price, production and delivery timing, payment terms, and pickup or delivery arrangements.

No installment or financing service is offered through this website. Do not enter payment-card or banking information into product or measurement fields.

Language access

Available language options use automated translation for convenience. Prices remain in U.S. dollars and do not change just because you select another language.

If a machine translation materially differs from the original business terms, policies, prices or product specifications, the original website information governs to the extent permitted by applicable law. Please contact us if any translation is unclear.

Future terms of sale

The Custom Wig — Final Sale & Customer Acceptance Policy applies to the custom products it identifies. This website is not currently accepting completed online orders or payments. Before Picasso Hair Gallery accepts an order, the customer will receive the applicable written terms for the product, price, payment, production timing, cancellation, returns, and pickup or delivery. Nothing here limits consumer rights that cannot lawfully be excluded.

Accessibility & customer assistance

Picasso Hair Gallery is committed to providing access to information about its products and services. If you need help using the website, placing an online custom order or obtaining product information, email picassohairgallery@yahoo.com.

Please tell us which page or feature you need help with and the format or assistance that would work best for you.